Dear Guest, We are delighted to welcome you to Hotel TASIA. This hotel directory gives you a thorough insight about all our facilities and services available. If you have an additional question or request please contact one of our team members. We wish you a pleasant stay with us and enjoy your time in Mount Pelion.

 Heating Condition

All our rooms are equipped with an individual temperature setting for your comfort. Please use the wall mounted regulator to set the heating system.
If you need any assistance or you have questions about the system please contact our Reception for help.

Airport
Volos Airport is about  47 km away from the hotel and it takes 57 minutes by car. If you would like us to arrange for an airport transfer the reception team is more than happy to help you in this matter.

Baby bed
We have some baby beds available, if you need one, please contact Reception.

Car parking
The parking is public in only 50 meters from the hotel and no reservation is needed.

Car rental
Please contact Reception for further information.

Check out
Check out time is 12.00 o’clock, noon. The Reception will assist you to store your luggage if you would like to spend more time in the ski center Agrioleukes or the seasides of the Aegean Sea.
If you require a later check out or wish to extend your stay please contact Reception.

Concierge Service
Our Reception team assists with all your requests and wishes. Table bookings, restaurant recommendations,  flower arrangements as well as mailing your correspondence.

Credit Cards
We accept the following credit cards: MasterCard/Euro card, VISA.
If you have questions in regards to payment methods please contact Reception.

Internet 
High speed wireless internet connection is available in every room and is free of charge.
If you experience any problems with your connection please contact Reception.

IT support
If you are having difficulties with your computer, internet connection, etc. please call Reception to helping you out.

Laptop or Tablet

If you wish we can provide you laptop or tablet upon request, please call our reception team.

Magazines/Newspapers

We can provide you daily local newspapers and magazines upon request.

Housekeeping
Our Housekeeping team is at your service at all times. Should you require an extra towel, an extra pillow or an ironing board please let us know.
For extra cleaning service of your room please also contact the Housekeeping team.

 

 

 

Linen Change
We change the linen every 2nd night. If you wish to receive daily linen change, please call the Reception!

Lost & Found
All found items are stored in our Housekeeping department for 2 months. Please contact our Reception team if you are missing something.

Medical Service/ Pharmacy
If you require medical help please contact Reception.
The nearest pharmacy is located in Portaria. Please ask Reception for opening times and further assistance.

Public Transport
Please contact Reception to get tickets for public transportation as well as a map of Pelion.

Transfer from/to airport

If you wish we can arrange your transfer from/to airport upon request.

Lobby Bar
Open: Mon-Sun: 11:00-01:00

Restaurant
Our Restaurant and Bar present traditional dishes and drinks, and available at the following times:
Breakfast: 07:00am – 10:30am
Lunch & Dinner: 12:00am – 23:00

Early breakfast provided

Early breakfast service is provided upon request, please contact reception for further information.

Upon request food or breakfast can be provided in special food package.

Room service

If you wish your breakfast served to your room please inform us on time.

Smoking
Smoking is only allowed in designated areas.

Sports
If you wish to do out-door activities Chania is the ideal place for skiing, trekking ,  horse riding  etc. For further details please contact Reception.

Wake up calls
Not to miss your early start in the day, let us wake you up in the morning. Please contact Reception to place your wake-up call.

Complaint form

If you have any complaint please advise the reception.

Website

Please visit our website https://www.hoteltasia.gr and follow our link for reservations and rating of our services.

Emergency Information
Safety Information for guests

Procedure in the event of fire:
The Queen’s Court Hotel and Residence is equipped with a fire alarm system. All our staffs are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel as well as in the guestrooms. The hotel also has an electronic internal alarm system that constantly monitors the interior of the entire building and automatically passes any fire alarms onto the nearest Fire Brigade Station.

In case of emergency:
We urgently request that you familiarize yourself with the location of the emergency exits, fire alarm system and fire extinguisher as well including the following Safety Instructions.
Please take note of the Emergency Exit Plan which is located at your room’s entrance.

Please try to observe the points en route to your room:
Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit.
Open the emergency exit door and take a look at the stairwell behind it.
Locate the nearest fire alarm and fire extinguisher.

What to do if you notice fire:
If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed near every elevator
If possible, close all doors near the fire so that it cannot spread.
The smoke proof doors in the corridors can be closed using the button next to them.
Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so.
In case of a large fire, leave building immediately. Please keep calm!

If you notice a fire, please remember the following points:
• Call reception if you can
• Close all windows and doors
• Keep calm

What to do if the alarm is given while you are in your room:
Leave your room immediately
Lifts should not be used in the event of fire.
The emergency staircase is available as an emergency exit route.
Fire doors close automatically but remain operational for rescue purpose

If you leave your room to go to the nearest emergency exit, please proceed as follows:
• Carefully open the door and establish whether there is smoke in the corridor
• If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!
• If it is dark, feel your way along the wall and count the doors to the emergency exit!
• Proceed in a crouched position, as the air on the ground is better than on higher levels!
• Never try to go through thick smoke!
• Don’t use the elevators!
• Always remember to be calm!

What to do if you cannot leave your room
• Call the reception and inform of your situation
• Remain in your room, if exit is blocked, this is the safest place to be
• Place wet towels and sheets against the foot of the door to prevent smoke from entering your room.
• Take the curtains down, if the fire reaches the window from outside at least no material will be set alight
• Keep wastepaper baskets ready for use as buckets so that you can keep towels and sheets at the door wet
• Make yourself noticeable and wave a sheet at the window as a signal to Fire brigade that your room is occupied
• Remain close to the floor
• Cover your mouth and nose with a damp clothe to ease breathing
• Do not break any windows unless necessary
• Closed windows help to prevent draughts of air feeding the fire
• Consider your actions carefully and remain calm

Kindly help us to avoid fires:
Please refrain from smoking in bed and do not empty hot ash into the trash can.
Do not use your own cooking and heating appliances

Thank you for your attention and assistance!

 

We wish a pleasant stay and thank you in advance for your preference to our facilities.